Xerox Problem Solving

Service Description

The Xerox Problem-Solving Process (PSP) is known throughout the business world as an extremely powerful and effective problem-solving tool. The 6-step process strengthens decision-making skills and guides individuals and groups toward innovative, effective and sustainable solutions to business problems. Highly interactive, this workshop provides a series of hands-on practice exercises that lead participants through learning to use PSP and applying basic statistical tools to the steps in the process. Additionally, basic quality concepts and methods for improving one-on-one and group interactions are newly introduced in this program. COURSE BENEFITS: Participants will be able to:  Apply and implement the 6-step Problem Solving Process and Quality Improvement Process  Use the tools of weighted voting, list reduction, and criteria rating to guide their groups in working toward consensus and reaching agreements  Assume a variety of meeting roles and responsibilities, including leader, process guide, timekeeper, and recorder  Increase meeting effectiveness by using in-process agenda building  Analyze and prioritize problems by using a Pareto Chart  Generate fresh solutions by instituting brainstorming techniques  Prepare an implementation plan, using a Gantt Chart LENGTH: Two-day course RELATED COURSE RECOMMENDATIONS: Critical Thinking Skills, Process Mapping, Process Management

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