Business Process Re-engineering

Service Description

WHO SHOULD ATTEND: Managers, Supervisors and Other Change Agents COURSE DESCRIPTION: This workshop focuses on introducing participants to the concepts of reengineering, redesign, and process improvement. The workshop assists participants in gaining a full understanding of the appropriate uses of these concepts. The primary goal of the workshop is to increase participant’s knowledge of how to redesign work processes, systems and organizations applying the principles of reengineering. Additionally, participants will learn how to build a case for process improvement and how to effectively gain management support for the effort. Topics will include identifying the critical success factors; resolving potential barriers and setting strategies; identifying customer needs; anticipating impacts; and determining process performance goals and measures. COURSE BENEFITS: Participants will be able to:  Conduct an effective redesign effort  Identify and address the barriers with starting-up a redesign effort  Prioritize improvement needs  Identify ways to select suitable processes  Target critical factors necessary for success  Understand the importance of bench-marking  Identify the cost associated with implementing a redesign effort and the commensurate benefits  Develop a plan to gain management and customers support for a reengineering effort  Develop process performance goals and measurements  Apply process design principles LENGTH: Two and one-half days RELATED COURSE RECOMMENDATIONS: Process Mapping, Performance Management, Stress Management

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