WHO SHOULD ATTEND: Managers, Supervisors and Team Leaders, as well as those responsible for process improvement within their organizations
COURSE DESCRIPTIONS: Process Mapping addresses the needs of the organization to effectively map all elements of a given process. The primary course objective is to teach team leaders how to enlist team input when creating a process flow diagram or chart.
COURSE BENEFITS: Participants will be able to:
Identify and map all internal and external customer with the described processes
Establish team managers ability to effectively identify the organizational needs
Define service in terms of customer expectations and quality characteristics - both technical and cultural
Target gaps or redundancies which have a negative impact on the organization
Create a plan for action to address those gaps or redundancies
Build a continuous improvement plan
LENGTH: One day.
RELATED COURSE RECOMMENDATIONS: Business Process Re-engineering, Team Decision Making, Positive Power and Influence