Improving Process Performance
WHO SHOULD ATTEND: All employees
COURSE DESCRIPTION: The solution to helping an organization move more efficiently is by improving its work processes. The primary course objective of the Improving Process Performance Workshop is to help employees at all levels become highly resourceful in the use of group process skills and analytical tools that focus on improving any process or procedure.
COURSE BENEFITS: Participants will be able to:
Foresee improvement opportunities, best based on specific criteria
Describe the process opportunity through mapping
Define customer requirements
Identify the gap between customer requirements and process performance
Make meaningful graphics that properly display data
Use group processes such as brainstorming to develop plans for performance resolution
Implement necessary actions through the use of specific process methods
LENGTH: Two days.
RELATED COURSE RECOMMENDATIONS: Process Mapping, Project Management Skills, Promoting and Implementing Innovation