WHO SHOULD ATTEND: Managers, Supervisors and Team Leaders
COURSE DESCRIPTION: It is estimated that approximately one third of a manager and supervisor’s time is spent dealing with some kind of conflict, either directly or as a third-party helping other resolve their differences. This program is designed on the assumption that conflict is neither good nor bad, neither right nor wrong, but neutral.
Participants will learn to overcome discomfort with handling conflict and accept conflict as a normal occurrence. They will view conflict as an opportunity for new ideas and solutions to emerge. Finally, participants will assess their own primary conflict style and increase their understanding of how their style impacts their effectiveness in resolving issues. This workshop is highly interactive.
COURSE BENEFITS: Participants will be able to:
• Develop an understanding of interpersonal and organizational conflicts
• Recognize and diagnose conflict
• Identify the specific behavior traits that prevent supervisors from confronting others
• Enhance their understanding of effective listening and questioning methods
• Identify personal styles and biases when dealing with differences
• Turn differences into powerful allies for resolving conflicts
• Effectively resolve issues
LENGTH: One and one-half days
RELATED COURSE RECOMMENDATIONS: Stress Management, Positive Leadership, Interpersonal Negotiation Skills