Hotel Desk Check-In

 

Customer Service Training

 

Establish a service advantage! Deliver exceptional customer service.

Topics covered include:

  • Creating and Managing a Customer Focused Environment
     

  • Improving the Competitive Advantage
     

  • Mystery Shopping
     

  • Customer Retention Strategies
     

  • Customer Surveys
     

  • Improving Call Center Effectiveness
     

  • Delivering Exceptional Customer Service
     

  • Managing the Challenging Customer
     

  • Serving the Needs of a Diverse Customer Base
     

  • Great Telephone Skills
     

  • Valuing the Internal Customer
     

  • Complaints as A Gift
     

  • Problem Solving for Win-Win Customer Relationships