Customer Service Training

 

Establish a service advantage! Deliver exceptional customer service.

​

Topics covered include:

​

• Creating and Managing a Customer Focused Environment
   

• Improving the Competitive Advantage
   

• Mystery Shopping
   

• Customer Retention Strategies
   

• Customer Surveys
   

• Improving Call Center Effectiveness
   

• Delivering Exceptional Customer Service
   

• Managing the Challenging Customer
   

• Serving the Needs of a Diverse Customer Base
   

• Great Telephone Skills
   

• Valuing the Internal Customer
   

• Complaints as A Gift
   

• Problem Solving for Win-Win Customer Relationships