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Customer Service Training


Establish a service advantage! Deliver exceptional customer service.

Topics covered include:

  • Creating and Managing a Customer Focused Environment

  • Improving the Competitive Advantage

  • Mystery Shopping

  • Customer Retention Strategies

  • Customer Surveys

  • Improving Call Center Effectiveness

  • Delivering Exceptional Customer Service

  • Managing the Challenging Customer

  • Serving the Needs of a Diverse Customer Base

  • Great Telephone Skills

  • Valuing the Internal Customer

  • Complaints as A Gift

  • Problem Solving for Win-Win Customer Relationships

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