Customer Service Vs. Customer Experience
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
What is customer service ? The 7 Essentials To Excellent Customer Service
Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Tony Robbins on the Psychology and Skills of Exceptional Leaders
Tony Robbins, life coach and author of Money: Master the Game, explains to Inc. editor James Ledbetter why leadership is a learnable skill. Get social with Inc. on: Facebook: https://www.facebook.com/Inc Twitter: https://twitter.com/Inc G+: https://plus.google.com/+incmagazine/posts Linkedin: https://www.linkedin.com/company/inc--magazine Instagram: https://www.instagram.com/incmagazine/ Pinterest: https://www.pinterest.com/incmagazine/
What Great Leaders Actually DO
What do highly effective leaders actually DO? Get this episode's mp3/transcript: http://tmblr.co/ZTb1Dv1LxEOVA Get Brendon's book free: http://www.TheChargeBook.com/yt Follow Brendon: http://www.FB.com/BrendonBurchardFan Is there a better way to gain influence and lead others? How do we become better leaders? In this episode of The Charged Life, filmed in one take without prompter or notes, high performance coach and motivation legend Brendon Burchard shares the six practices of effective leadership. This is great leadership training in eleven minutes. Brendon Burchard is a #1 New York Times bestselling author whose books include THE CHARGE, THE MILLIONAIRE MESSENGER, and LIFE'S GOLDEN TICKET. As the founder of High Performance Academy, the legendary personal growth training for achievers, and a prolific blogger on the topics of motivation and personal development, Brendon has become one of the most followed trainers of our time, with over one million fans on Facebook alone. For these works, Larry King named Brendon "one of the top motivation and marketing trainers in the world." After a car accident at 19 years old inspired him to turn his life around and follow his dreams, and then having the blessings to become a multimillionaire writer and trainer by the age of 32, Brendon has dedicated his life to helping others find their charge and share their voice with the world. The Charged Life is a weekly show full of #motivation, #inspiration, and #high performance strategies with motivational speaker Brendon Burchard. Filmed in one take, without any notes or prompter, the show has become one of the most viewed direct-to-camera personal growth video series in the history of Youtube. It's also been the #1 Podcast in all of iTunes and is regularly in the top podcasts in Self-Help and Health categories around the globe. Subscribe to the free motivational podcast here: https://itun.es/i66Y78r *Free self-help book details: While supplies last. You get Brendon's $26 motivational book THE CHARGE with our compliments, but you have to pay your shipping to receive it. This offer expires in 30 days from date of this post or whenever supplies run out. Get yours here: http://www.TheChargeBook.com/yt Meet Brendon at http://www.BrendonBurchard.com
4 Tips to Improve Leadership Skills | Brian Tracy
Leaders never stop growing and developing. They have the capacity to keep themselves from falling into a comfort zone. They are lifelong students. All leadership qualities can be learned. The hard part is identifying the qualities that you must learn to succeed as an effective leader. http://bit.ly/2uxBIU4 Follow these steps today to find out how to improve your leadership skills. If you'd like to learn how to speak like a leader, I have a free resource for you. Click the link above! “Leadership is more who you are than what you do.” - Brian Tracy (Click to Tweet: https://ctt.ac/s20VF) ___ Learn more: Give me a follow on Clubhouse! @briantracy — see you there! Subscribe to my channel for free offers, tips and more! YouTube: http://ow.ly/ScHSb Facebook: http://www.facebook.com/BrianTracyPage Twitter: http://www.twitter.com/BrianTracy Google+: +BrianTracyOfficialPage Pinterest: http://www.pinterest.com/BrianTracy Instagram: @TheBrianTracy Blog: http://bit.ly/1rc4hlg how to be a leader, qualities of a leader, how to become a good leader, leadership qualities, leadership styles,
Skillopedia - Skills for the real world
5 Soft Skills You Will Need To Grow & Be Successful In Your Career | Personal Development Training
👉 5 Soft Skills You Will Need To Grow & Be Successful In Your Career | Personal Development Training | Skillopedia #softskills #selfimprovement #personalgrowth You might have the right education degree, you have a great personality, but you still are not the person your boss looks at when it comes to important tasks and projects, why is that so? Why is that your colleague gets all the lime light and you are still standing in the row waiting for your turn to succeed. Well! I have an answer for that, you lack essential soft skills. In this personal development training video at Skillopedia, you will learn about 5 Essential soft skills you will need to grow and succeed in your career faster. These are basic soft skills such as, body language, communication skills, critical thinking etc but are imperative for your career growth. So watch the complete video to up your game and gain that extra competitive edge over others at workplace and in life. This Personality Development will cover the following points - How to develop better communication skills that influence people. Team Building Basic and Your Roles in a team Proactive Body Language that impresses people. How to develop critical thinking? How to be know and a problem solver? At Skillopedia we always try to bring you real life skills to improve your lifestyle and encourage you to do thins differently. We have a library of self improvement, inspirational and motivational problem solving training videos to improve your soft skills and become more competitive in this corporate jungle. These video sessions would enhance your personality and help fasten personal development. The topics covered on this channel are communication skills training, developing self confidence, Tips for presentations, personal growth, life skills training, in short a complete personality development course to make you more confident in everyday life. To watch such interesting videos and read the complete transcript of this video, visit - http://www.learnex.in/ ============================================= Our Social Media – 👉Facebook - @skillopediaone http://www.facebook.com/skillopediaone 👉Instagram - @letstalkpodcast http://www.instagram.com/letstalkpodcast 👉Follow us on Twitter – http://www.twitter.com/letstalkone ============================================= Our other Channels you would ❤️ 👉Learn English as a secondary language http://www.youtube.com/letstalk 👉Learn English through Hindi – https://www.youtube.com/channel/UCtArm3-faI7bOK-6J-H-SPA 👉Learn a new English word daily – http://www.youtube.com/letstalkpodcast Some other Skillopedia sessions you might have missed :- 👉Communication Skills Training - How To Avoid Awkward Silence? https://www.youtube.com/watch?v=CDflqsRwUis 👉How To React When People Shout At You? https://www.youtube.com/watch?v=cR_fjOtNqNo 👉6 Phrases That May Sound Rude. https://www.youtube.com/watch?v=Uv48jr3V2as 👉Start A Conversation ANYWHERE, ANYTIME https://www.youtube.com/watch?v=xPxaUdGxGuQ 👉How to be a SMART MOUTH? https://www.youtube.com/watch?v=-fXjajm4mXQ 👉How to attract people like a magnet? https://www.youtube.com/watch?v=UYxn9DHRuDM 👉How to sound more confident when you are not? https://www.youtube.com/watch?v=yJtcV6X_MNs 👉Why People Misunderstand You? https://www.youtube.com/watch?v=lcW9fs5H778