Produce amazing results. Wow every customer.
- Started Aug 4, 2020Started Aug 4, 2020
- 299 US dollars$299
- Online Session
COURSE DESCRIPTION: Quality Improvement has been a business ‘buzzword’ for over a decade. This management style produces amazing results, and companies that have mastered it are leaders in their industries. One way to measure the success of quality improvement is through a company's stock value. Other measurements include heightened customer and employee loyalty and satisfaction, a higher market share, and decreases in operational costs. COURSE BENEFITS: Participants will be able to: Interpret the philosophy of Quality Improvement Understand how quality impacts the entire organization Analyze their own work and determine the impact Quality Improvement can have Identify who their internal and external customers are, and how to provide quality service to meet expectations every time Learn and apply selected quality tools in their everyday work activities LENGTH: One day RELATED COURSE RECOMMENDATIONS: The Supervisor's Role in Delivering Exceptional Customer Service, Project Management, Improving Process Performance
711 East Wardlow Road, Suite 203, Long Beach, CA 90807