Process Mapping

Service Description

WHO SHOULD ATTEND: Managers, Supervisors and Team Leaders, as well as those responsible for process improvement within their organizations COURSE DESCRIPTIONS: Process Mapping addresses the needs of the organization to effectively map all elements of a given process. The primary course objective is to teach team leaders how to enlist team input when creating a process flow diagram or chart. COURSE BENEFITS: Participants will be able to:  Identify and map all internal and external customer with the described processes  Establish team managers ability to effectively identify the organizational needs  Define service in terms of customer expectations and quality characteristics - both technical and cultural  Target gaps or redundancies which have a negative impact on the organization  Create a plan for action to address those gaps or redundancies  Build a continuous improvement plan LENGTH: One day. RELATED COURSE RECOMMENDATIONS: Business Process Re-engineering, Team Decision Making, Positive Power and Influence

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