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Sullivan International Business Units
Established in 1984, Sullivan International, Inc.
is a progressive Human Resources Management and Employee Development
consulting firm, consisting of five distinct organizations,
specializing in designing cutting edge solutions. Sullivan
& Associates is a human resources management
consulting service; The National
Institute For the Prevention of Workplace Violence
develops and implements violence prevention programs; Service
Oriented Solutions™ specializes in quality
customer service consulting and training; and Training
OneSource™ partners with companies to address
the administration training and development needs of their
organization. People OneSource™
focuses on Human Resources Consulting and Administration.
Our clients include small, medium, and Fortune 500 companies.
Sullivan
& Associates
Sullivan & Associates is a full-service human resources
management consulting, organization offering a variety of
custom designed programs and services to our clients. Some
management-consulting firms teach the concepts while others
do the work; Sullivan & Associates does both. Our expertise
lies in our structured approach to project management and
our ability to identify and validate areas of the client’s
business that may require change as well as to provide the
appropriate interventions to facilitate the necessary change.
In most cases, this intervention requires some form of training
that Sullivan & Associates both designs and delivers.
Services and Products:
- Human Resource Consulting
- Next Generation (NXG) Vendor Training
- Performance Management Systems
- Organizational Development
- Organizational Audit
- Recruitment and Staffing Plans
- Personnel Policies and Procedures
- Mediation
- Compensation and Benefits Plans
- Employee Relations
- Risk Assessment Audits
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People
OneSource™
In January 2003, Sullivan International, Inc. pooled
its resources with Covenant Industries, Inc. (CI) to form
, People OneSource™ offering the combined expertise
of Human Resources Management, Training, and Government Sector
contracting to small-to-medium size companies and non-profit
organizations. As such, People OneSource™ is a strategic
alliance of two, Small Business Administration-certified 8(a)
firms which offer Professional Employer Organization services.
People OneSource™ seeks to enable Business Owner-Operators
to regain or retain more time in their busy schedules to focus
on core business activities and grow their business to the
next level. Towards these ends, the following were created
for Entrepreneurs by Entrepreneurs at People OneSource™:
Services and Products:
- Workers’ Compensation and Benefits Administration
- Payroll Administration (including certified payroll)
- Regulatory Compliance Oversight for On-Site and Off-Site
Personnel
- Employee Forms, Handbooks, Policies and Procedures
- Employee Recruiting and Workforce Evaluations
- Mandatory and Voluntary Employee Training and Development
- Training for Request for Proposal response preparation
- Identification of contracting opportunities within the
Government Sector
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The National
Institute For the Prevention of Workplace Violence
As the former State of California’s Workplace Violence
Prevention consultant, the Institute For the Prevention of
Workplace Violence is a recognized leader in this emerging
area. We “help create and maintain a violence free work
environment.” Comprised of behavioral analysis, security,
human resource management, training and conflict resolution
specialists, our prevention team transcends training to provide
the full realm of services necessary to establish sustainable
violence prevention efforts. We educate and train managers
and employees in how to identify early warning signs, de-escalate
conflict situations, and respond to violent incidents.
Services and Products:
- Workplace Violence Vulnerability Analysis
- Executive Briefings
- Policies and Practices Review
- Risk Management and Liability Assessment
- Functional Analysis
- Customized Training for Managers and Employees
- Pre Crisis Public Relations and Communication Strategies
- Publications
- Subscription to Expert Critique of Workplace Violence
Videos
- “Effective Interview Questions to Screen for Potential
Violent Tendencies and/or Poor Conflict Resolution Skills”
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Service
Oriented Solutions (SOS)™
Customers have become more knowledgeable, more demanding,
and are raising the bar on expected service levels. The key
to achieving success in a global competitive environment is
through establishing a service advantage - delivering exceptional
customer service every time. Service Oriented Solutions™
is a consulting and training firm focused on providing exceptional
customer service training, consulting, and strategic planning
to assist progressive businesses in establishing a competitive
advantage. SOS’s solutions are designed to address the
needs of managers, supervisors, team leaders, and front line
employees.
Services and Products:
- Creating and Managing a Customer Focused Environment
- Improving the Competitive Advantage
- Mystery Shopping
- Customer Retention Strategies
- Customer Surveys
- Improving Call Center Effectiveness
- Delivering Exceptional Customer Service
- Managing the Challenging Customer
- Serving the Needs of a Diverse Customer Base
- Great Telephone Skills
- Valuing the Internal Customer
- Complaints As A Gift
- Problem Solving for Win-Win Customer Relationships
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Training
OneSource™
Sullivan International is one of the few companies
in the world that has partnered with other organizations to
outsource an entire training function. Our experience in outsourcing
can assist you in creating a cost effective solution for your
training challenges.
Services and Products:
- Training needs assessment
- Scheduling and registration
- Vendor selection and negotiation
- Curriculum development
- Instructional design
- Automated systems evaluation
- Client satisfaction and feedback
- Outreach and Marketing
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